Feature | Dynamics 365 App for Outlook | Dynamics 365 for Outlook |
Track and set regarding for email | Yes | Yes |
Track and set regarding for appointments | Yes | Yes |
Track and set regarding for contacts | Yes | Yes |
Track and set regarding for tasks | No | Yes |
One click set regarding | Yes | No |
Shows recipients' summary | Yes | No |
Shows the regarding record summary in the email/appointment | Yes | No |
Works with Outlook on the web | Yes | No |
Works with Outlook desktop | Yes | Yes |
Works with Outlook for the Mac | Yes | No |
Works with phones | Yes | No |
Open and create Dynamics 365 for Customer Engagement record directly | Yes | Yes |
Apply custom forms and business logic | Yes | Yes |
Work offline | No | Yes |
Apply email templates | Yes | Yes |
Apply sales literature | Yes | Yes |
Apply knowledge articles | Yes | Yes |
Ability to monitor emails after sending | Yes | No |
Sort, filter, format, group, and categorize views | No | Yes |
Create Word mail-merge documents | No | Yes |
Customer Engagement | Exchange Online |
Customer Engagement | Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater |
Customer Engagement (on-premises) | Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater |
Customer Engagement (on-premises) | Exchange Online |
Bulgarian (Bulgaria) - 1026 | Hindi (India) - 1081 | Portuguese (Portugal) - 2070 |
Chinese (People's Republic of China) - 2052 | Hungarian - 1038 | Romanian - 1048 |
Chinese (Taiwan) - 1028 | Indonesian - 1057 | Russian - 1049 |
Croatian (Croatia) - 1050 | Italian - 1040 | Serbian - 2074 |
Czech (Czech Republic) - 1029 | Japanese - 1041 | Slovak - 1051 |
Danish - 1030 | Kazakh - 1087 | Slovenian - 1060 |
Dutch - 1043 | Korean - 1042 | Spanish - 3082 |
English - 1033 | Latvian - 1062 | Swedish - 1053 |
Estonian - 1061 | Lithuanian - 1063 | Thai - 1054 |
Finnish - 1035 | Malaysian - 1086 | Turkish - 1055 |
French - 1036 | Norwegian - 1044 | Ukrainian - 1058 |
German - 1031 | Polish - 1045 | Vietnamese - 1066 |
Greek - 1032 | Portuguese (Brazil) - 1046 |